FAQs

Products

What type of products do you sell?

We sell a variety of high-quality, original cosmetics imported directly from renowned brands in South Korea.

Why did you create product bundles?

We've curated product bundles to make your skincare routine easier and more efficient. These bundles contain products that complement each other and target specific skin concerns when used together. By selecting a bundle, you're getting a well-rounded routine tailored to your skin's needs.

Are all your products authentic and safe?

Yes, all our products are 100% original, and we ensure that they comply with European Cosmetic Regulation.

I don't know what my skin type is and what products to buy. What can I do?

If you're unsure about your skin type and which products to buy, we've got you covered in two simple steps:

  1. Take Our Skin Test: Start by taking our quick and easy skin test available on our website. This test is designed to identify your specific skin type based on your skin's characteristics and concerns.
  2. Personalized Advice via Chat: For more in-depth and personalized advice, you can reach out to our skincare experts directly through Chat. They'll provide tailored recommendations based on your skin test results and any additional concerns you may have.

By following these steps, you'll gain a clearer understanding of your skin type and receive expert guidance on the best products for your individual skincare needs.

Are your products tested on animals?

No, we stand firmly against animal testing. All our products are cruelty-free.

Do you offer vegan cosmetics?

Absolutely! Most of our products are indeed vegan. We understand the importance of ethical and sustainable choices in skincare. To make it easy for you, each product page on our website includes an indication of whether the product is vegan. This way, you can make informed choices that align with your values and skincare needs.

Do you have products suitable for men?

Yes, our products are not differentiated by gender. We believe that the most important thing is finding products that suit your skin type.

Can I use your products while I'm pregnant?

Yes, we have a range of products suitable for those who are pregnant or breastfeeding. However, it's always a good idea to consult with your healthcare provider if you have any concerns.

I have a specific skin condition. What products do you recommend?

If you have a specific skin condition like rosacea or atopic dermatitis, we recommend you consult with a dermatologist before trying new skincare products.

Order & Shipping

Where do you ship to?

We ship all over Europe and have different delivery methods. Consult our Shipping and Returns section.

How long does shipping take?

Shipping times can vary depending on your location. For more detailed information, please check our Shipping and Returns section.

How much does shipping cost?

Shipping rates vary depending on your location. Please refer to our Shipping and Returns section for more information.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. If you have any questions or concerns, please don't hesitate to contact us at contact@manggo-skincare.com

What's your return policy?

At Manggo Skincare, we are proud of the high quality of our products and the efficiency of our delivery partners. Consequently, we do not have a return policy. However, we understand that exceptional circumstances can occur. In such cases, if your order meets specific criteria, we are committed to providing a direct refund. Our priority is your satisfaction and trust in our brand, and we're here to ensure your experience with us is nothing short of excellent.